At P.K Jewels Hub, we want you to be completely satisfied with your purchase. If you are not entirely happy with your jewellery, this Refund & Returns Policy explains your rights and the process for returning eligible items.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and unworn.
- It must be returned in its original packaging.
- All tags, certificates, and accessories must be included.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless faulty:
- Earrings
- Personalised or engraved jewellery
- Custom-made jewellery
- Gift cards
- Clearance or final sale items
Faulty or Damaged Items
If your jewellery arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
We will review your request promptly and arrange a replacement, repair, or refund where appropriate.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
Approved refunds will be processed to your original payment method within 5–10 working days, depending on your payment provider.
Shipping charges are generally non-refundable unless the return is due to our error or the item is faulty.
Exchanges
We are happy to exchange eligible items, subject to stock availability.
If the requested item is unavailable, we may offer:
- A refund
- Store credit
- An alternative product
Return Shipping
Unless the item is faulty or incorrect, customers are responsible for return postage costs.
We recommend using a tracked and insured delivery service, as we cannot accept responsibility for items lost during return transit.
Order Cancellations
Orders may be cancelled before dispatch.
Once an order has been shipped, it must follow the standard returns process.
Consumer Rights
Nothing in this policy affects your statutory rights under applicable consumer protection laws.
Contact Us
If you need assistance with a return or refund, please contact our customer support team.
Email: pktraders@gmail.com
Business Name: P.K Traders